Refund, cancellation, Return & shipping poliocy

Refund, Cancellation, Returned and Shipping Policy:

Refund Policy

• We strive for 100% customer satisfaction.

• Returns and exchanges will only be accepted if the order was damaged in transit or was incorrect.

If the above condition is fulfilled with your purchase from Divya Collections Jewellery, you may request a refund within 7 days of purchasing your order, and you may return the order exactly as you received it. Unworn with original packaging

• To initiate a refund, please contact us through our Contact Us page on the website. We may require proof of purchase and the return of the item(s) in their original condition and packaging.
• Refunds will be issued to the original method of payment and may take up to 7 business days to process.

Cancellation Policy:

• You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
• To cancel an order, please contact us immediately through our Contact Us page. Once an order has been shipped, it cannot be cancelled.

Return Policy:

• We accept returns for exchange or store credit within 7 days of delivery.
• Returned items must be unused, undamaged, and in their original packaging.
• To initiate a return, please contact us through our Contact Us page to receive instructions and a return authorization.
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• we will take 3 to 4 days to initiate the returns 

Shipping Policy:

• Orders are typically processed within 3 to 10 business days. Once shipped, you will receive a shipping confirmation email with tracking information.
• We offer standard and expedited shipping options. Shipping costs vary based on location and order size.
• International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer.
• Delivery times may vary depending on your location and the shipping method chosen. We are not responsible for delays caused by the carrier or customs clearance.

Contact Us:

• If you have any questions or concerns about our refund, cancellation, return, or shipping policy, please contact us through our Contact Us page on the website.

By placing an order with Divya Collections Jewellery, you agree to abide by our refund, cancellation, return, and shipping policies. Thank you for choosing our jewellery. We appreciate your business!