FAQ

Frequently Asked Questions (FAQs)

• How do I care for my jewellery?

We recommend storing your jewellery in a dry, airtight container when not in use to prevent tarnishing. Avoid exposure to chemicals, perfumes, and moisture to maintain its shine and longevity.

• Do you offer custom jewellery orders?

Yes, we love creating custom pieces! Please contact us through our website to discuss your ideas and requirements. We'll work closely with you to bring your vision to life.

• What is your shipping policy?

Orders are typically processed within 5-10 business days. Shipping times may vary depending on your location. You can track your order through our website once it has been dispatched.

• What is your shipping policy?

After we ship your order, we get a tracking number for your parcel, which we mail to you, and you can track it yourself.

• What is your return and exchange policy?

Please refer to our Returns & Exchanges page for detailed instructions.

• How can I contact customer support?

For any questions or assistance, you can reach our customer support team through our Contact Us page on the website. We strive to respond promptly to all inquiries.

• Are your jewellery pieces suitable for sensitive skin?

Our jewellery is crafted with hypoallergenic materials to minimize any risk of irritation. However, if you have specific concerns or allergies, please contact us, and we'll be happy to provide additional information.

• How do I place an order?

Browse through the website to view various categories and collections. Click on the product image and go through the product details. If you wish to buy the product, please click on “Buy Now." The product will be added to the cart. The cart can be seen in the upper right corner. If you want to add more products, please click on “Continue Shopping"; otherwise, proceed to “Checkout” to choose your payment method.

These FAQs are designed to provide answers to common queries about our jewellery. If you have any further questions, feel free to reach out to us directly. We're here to assist you in any way we can!